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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Angel Dingle

Angel Dingle

February 11, 2026

5  out of  5
rating by Angel Dingle
"Very helpful and polite the willingness to help someone is always appreciated thank you and have a great day"
We responded:
"Angel, thank you for your wonderful feedback! I'm happy to know you found our team helpful and polite. We’re always here to assist you with any insurance needs. Have a fantastic day!"
Profile photo of Irene Marion

Irene Marion

February 11, 2026

5  out of  5
rating by Irene Marion
"Always there to answer questions where you can understand them Fran was super great doing a quote"
We responded:
"Irene, we're pleased to know that we were able to provide clear explanations to your questions! Our team is always here to ensure you understand your insurance needs. Thank you for recognizing our commitment to clarity and customer service. - Nick Romo - State Farm Insurance Agent, Ithaca, NY"
Profile photo of Ariana Bastian

Ariana Bastian

February 11, 2026

5  out of  5
rating by Ariana Bastian
"Fran has been awesome with taking care of my vehicle insurance and helping me remove one of my vehicles!"
We responded:
"Hey, Ariana! Thanks so much for letting us know that Fran has been awesome in taking care of your auto insurance and helping you remove one of your cars. We appreciate you trusting us with your coverage and are happy to hear the process was handled efficiently. If you ever need anything else, our team is here to help."
Profile photo of Valerie Foster Githinji

Valerie Foster Githinji

February 10, 2026

3  out of  5
rating by Valerie Foster Githinji
"Assessing correct amount of monthly car insurance after noticing discounts had not been applied."
Profile photo of grace Han

grace Han

February 10, 2026

5  out of  5
rating by grace Han
"Serenity is the best and so patient.Love her ."
We responded:
"Thank you for your feedback, Grace! I'm delighted to hear that Serenity provided you with such a positive experience. We appreciate your kind words and are here to assist you with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Profile photo of Angel Kahala

Angel Kahala

February 6, 2026

5  out of  5
rating by Angel Kahala
"Incredibly helpful and extremely kind. Nick’s office has helped me so much with big things such as a Total Loss accident or small things like Good driving discounts, I feel supported at all times! I also want to mention Fran who was very kind over the phone and efficient at taking care of policy related tasks."
We responded:
"Angel, thank you for your wonderful feedback! I'm happy to know that you felt supported during the claims process and that everything was handled promptly. If you ever need anything else, feel free to reach out!"
Profile photo of Ari Goodman

Ari Goodman

February 2, 2026

5  out of  5
rating by Ari Goodman
"Serenity and Nick Romo helped me when I moved across the country. I just got into the state and had no idea steps I needed to take to get insured for everything. Serenity was constantly available to communicate with me every step of the way. She was always making sure I was aware of every step of the process and made me feel constantly reassured. Nick Romo and his team are fantastic and k am so glad I chose them."
We responded:
"Thank you, Ari! I'm happy to hear that Serenity and I were able to assist you during your move and provide the support you needed. It's wonderful to know you felt reassured throughout the process. We’re grateful to have you with us. Let us know if you need anything else!"
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Dawn Murphy

February 2, 2026

5  out of  5
rating by Dawn Murphy
"Nick and his team were extremely helpful and professional. I highly recommend using them"
We responded:
"Thank you, Dawn! I'm happy to hear that the team and I were able to assist you so well. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Ryan Plesnarski

Ryan Plesnarski

January 27, 2026

5  out of  5
rating by Ryan Plesnarski
"Fran was very helpful. Quick and easy adding of a vehicle."
We responded:
"Hey Ryan! Thanks for letting us know that Fran made adding your car quick and easy. We’re happy she could assist and make the process simple for you. We really appreciate you taking the time to share your experience!"
Profile photo of Kirstin Zinger

Kirstin Zinger

January 15, 2026

5  out of  5
rating by Kirstin Zinger
"Fran was very helpful!"
We responded:
"Hey, Kirstin! Thank you for sharing this and for the five stars. I’m glad to hear Fran was able to assist you and make your renter’s insurance experience a good one. We appreciate you choosing our team and taking the time to leave a review."
Profile photo of amy thomas

amy thomas

January 9, 2026

5  out of  5
rating by amy thomas
"Excellent customer service!"
We responded:
"Thank you, Amy! I'm happy to hear you appreciated our customer service. If there's anything else we can assist you with, feel free to reach out. Thanks for choosing us!"
Profile photo of Belinda Mieleszko

Belinda Mieleszko

January 8, 2026

5  out of  5
rating by Belinda Mieleszko
"Fran made my insurance process very easy. Very helpful and knowledgeable. Thank you!"
We responded:
"Thank you, Belinda! I'm happy to hear that Fran made your insurance process easy and was able to assist you with her knowledge. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Profile photo of Hinson Chen

Hinson Chen

January 3, 2026

5  out of  5
rating by Hinson Chen
"Very professional, responsible, efficient and with smooth communication"
We responded:
"Thank you, Hinson! I'm happy you found our service professional and efficient. We always aim for smooth communication and responsibility in all our interactions. If you need anything else, feel free to reach out!"
Profile photo of Huiju Park

Huiju Park

December 27, 2025

5  out of  5
rating by Huiju Park
"Nick is very kind and professional!"
We responded:
"Thank you, Huiju Park! I'm happy to hear that you found us to be both kind and professional. We appreciate your feedback and are here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Darien Guy

Darien Guy

December 18, 2025

5  out of  5
rating by Darien Guy
"The agent I worked with was very helpful with finding me the best deals to lower my rate!"
We responded:
"Thank you, Darien! I'm happy to hear that our team was able to assist you in finding great deals to lower your rate. We always aim to provide the best service possible. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of michelle lavigne

michelle lavigne

December 17, 2025

5  out of  5
rating by michelle lavigne
"Super helpful staff. I’ve been with State Farm for over 20yrs and have always had positive experiences."
We responded:
"Michelle, thank you for your wonderful feedback! I'm happy to hear that our team has been helpful and that you've had such positive experiences with us over the years. We truly appreciate your loyalty and look forward to continuing to serve you. If you ever need anything, just let us know!"
Profile photo of Linda

Linda

December 16, 2025

5  out of  5
rating by Linda
"Nick was very knowledgeable and kind. He helped me get new health insurance and I appreciate that. He was very helpful. I would recommend him to anyone who needs insurance."
We responded:
"Thank you, Linda! I'm happy to hear that I was able to assist you with your health insurance needs. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Brad Schmidt

Brad Schmidt

December 15, 2025

5  out of  5
rating by Brad Schmidt
"I just want to say that anytime that I’ve called Nick Romo’s office I have the pleasure of speaking with a very friendly and very helpful lady. If I’ve had something messed up on my end they are so easy going to get stuff all straightened out. An all around great office!"
We responded:
"Thank you, Brad! I'm happy to hear that our team has been friendly and helpful whenever you call. We strive to make every interaction as smooth as possible. If you ever need anything else, feel free to reach out!"
Profile photo of STEWART PRINEAS

STEWART PRINEAS

December 15, 2025

4  out of  5
rating by STEWART PRINEAS
"Fran was very helpful to choose the right coverage for my home insurance"
We responded:
"Thank you, Stewart, for sharing your experience! I'm glad Fran was able to assist you in selecting the right coverage for your insurance. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Brenda Florian

Brenda Florian

December 11, 2025

4  out of  5
rating by Brenda Florian
"Very helpful"
We responded:
"Thank you, Brenda! I'm glad you found our service helpful. If there's anything more we can do to improve your experience, feel free to let us know. We're here to assist with any questions or needs you might have!"
Profile photo of Margaret Nasi

Margaret Nasi

December 4, 2025

5  out of  5
rating by Margaret Nasi
"I worked with Catrina. She was super helpful answered all my questions and very kind! I will definitely be using state farm for all my insurance needs!"
We responded:
"Thank you, Margaret! I'm happy to hear that Catrina was able to assist you so well. We appreciate your trust in us for your insurance needs. If you have any questions or need further assistance, feel free to reach out anytime!"
Profile photo of 谭笑

谭笑

December 3, 2025

5  out of  5
rating by 谭笑
"Fran was very helpful. Great customer service. Great price"
We responded:
"Thank you for your wonderful feedback! I'm glad to hear that Fran provided you with excellent service and a great price. Our team is dedicated to delivering top-notch customer service. Let us know if there's anything else we can assist you with!"
Profile photo of Kaila Davis

Kaila Davis

December 1, 2025

5  out of  5
rating by Kaila Davis
"Fran from State Farm was very responsive and helpful in setting me up with vehicle insurance!"
We responded:
"Thank you, Kaila! I'm happy to hear that Fran was responsive and helpful in setting up your insurance. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Galal Hassanein

Galal Hassanein

November 25, 2025

5  out of  5
rating by Galal Hassanein
"The best customer service with knowledge when I need it is There any times they help you, they support you and the most best Think ever they do the stuff on the documents fast thank you so much. God bless you."
We responded:
"Thank you, Galal! I'm happy to know that you appreciate our team's support and efficiency with your documents. Your kind words mean a lot to us. Let us know if there's anything else we can assist you with!"
Profile photo of Pradeep Ambrose

Pradeep Ambrose

November 25, 2025

5  out of  5
rating by Pradeep Ambrose
"Fran was great in taking me through the options and getting me renters insurance on my new apt - thanks Fran!"
We responded:
"Thank you, Pradeep! I'm happy to hear that Fran was able to assist you with your insurance needs. We appreciate your feedback and are here if you need anything else. Enjoy your new apartment!"