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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Michael Loeffelman

September 14, 2023

5  out of  5 rating by Michael Loeffelman
"Nick Romo is an outstanding professional committed to listening and strengthening the client experience. He has hired a staff of professionals who value listening, being patient, and serving as valuable resource to clients. I am especially thankful for Melissa. Melissa was extremely helpful when I received some mail from State Farm that I did not understand. She was very patient with my questions and I felt very comfortable with being honest with her. I strongly recommend Nick Romo and his team to anyone that I meet in Ithaca who has questions about insurance."

Lamar-Shea Chang

August 30, 2023

5  out of  5 rating by Lamar-Shea Chang
"Absolutely amazing service. All concerns are non existent with these guys. Looking forward to Statefarm taking care of all our Business needs for a foreseeable future. <3"

Eric Penniman

August 22, 2023

5  out of  5 rating by Eric Penniman
"I've been a customer for 5+ years now. They first convinced me to work with them by offering a very cheap home owners policy (about 10% off of the nearest competition). I then looked in to them for snowmobile insurance and they were literally 80% off of the nearest competitor so I moved my 3 sleds over to them. Now I have all of my cars with them, all of my motorcycles, all of my trucks, all of my boats all of my rental property insurance. The only thing I don't do with them is watersport business insurance (they don't offer it) and historic car insurance. I must have over 20 policies with them and every time I compare to the nearest competitor they're at least 5% cheaper on every single policy. I will say that it's a bit of a hinderance that you have to plan ahead for insurance, you can't just go online like you can with Gieco, but with how nice the people are, how good the coverage, and how valuable the plans vs the cost, I am more than happy to plan a day ahead. They do make it as easy as possible when they are open and will bend over backwards to fix my poor planning when need be. Highly recommend them to all of my friends."

Cindy Wildey

August 21, 2023

5  out of  5 rating by Cindy Wildey
"Nick Romo is a great agent! Upbeat,great personality,and quick to answer/solve any questions or concerns. Policies are super affordable for all types if coverage! I would highly recommend Nick Romo/State Farm!!"

Barbara Kelly

July 17, 2023

5  out of  5 rating by Barbara Kelly
"I recently moved to Ithaca from Ft Worth, TX. I had been with the same State Farm agency for over 30 years and had a personal relationship with my agent there. I have found that again with Romo State Farm and my agent Melissa. She has been helpful, knowledgeable and very personable since the first call. Initially, I had a rental insurance with another agency my Fort Worth agency set me up for me here. When I called them for a quote for my car insurance it was 30% higher than what I was paying in TX. I questioned the agent, he checked with the owner and confirmed that was what my policy premium would be in NY. The coverage was exactly the same but the premium “here in NY” was higher. I decided to call another State Farm and called Romo and talked to Melissa. She quoted close to what I had been paying in Texas. Whether the other agency was higher or made a mistake, i do not know. I am so happy I called Romo. I have since moved my renter’s insurance to them, too. I love when I can have a personal relationship with my insurance agency. I have that with Romo and Melissa."

Abbie Fields

June 29, 2023

5  out of  5 rating by Abbie Fields
"Thank you so much. Melissa was incredibly helpful, and I was able to get the car and home coverage I needed in record time. A pleasure to work with you."

Paul Heiland

June 21, 2023

5  out of  5 rating by Paul Heiland
"Since starting at this agency, Melissa has been extremely helpful in getting me the best auto policy I could, answering whatever questions I had, and recently, getting my set up with renters' insurance. She has consistently been kind and very timely in her help, and I am glad I joined this agency!"

K Hh

June 17, 2023

5  out of  5 rating by K Hh
"Absolutely amazing customer service! Melissa is so welcoming and helped me understand all of my options. Even got coverage on my new scooter! Thank you so much (: KH"

Madison Sousa

June 16, 2023

5  out of  5 rating by Madison Sousa
"I appreciate all the help from Nick and his team for getting me coverage on my new four wheeler. They were so friendly and professional!"

DB Berry (DBerry)

May 26, 2023

5  out of  5 rating by DB Berry (DBerry)
"Appreciate Nick Romo and Melissa Coville for working with me to find the blindspots in my policy and helping me find something that works for me without pressuring me. Would recommend this agency."

Samuel Peterson

May 12, 2023

5  out of  5 rating by Samuel Peterson
"So helpful in developing policy for pretty complex property scenario. Thanks."

Dan Sasson

May 2, 2023

5  out of  5 rating by Dan Sasson
"Nick and the office in general are always super responsive and helpful. I’ve been with them for years and have never been disappointed"

Miranda Roche

April 21, 2023

5  out of  5 rating by Miranda Roche
"Worked with Melissa, absolutely the best. Was warm and welcoming. She made sure I was completely aware of all of my coverages so I could make the best decisions for both my car and my life insurance."

Hanjun Kim

April 14, 2023

4  out of  5 rating by Hanjun Kim
"They are so kind! Especially, they explain me about the insurace in detail. But it takes more than an hour."


April 14, 2023

5  out of  5 rating by 33deelz
"The staff is always amazing and making changes to policies is simple and fast. The professionalism is at the highest standards."

Mr. Raven Fanatic

April 5, 2023

5  out of  5 rating by Mr. Raven Fanatic
"Easy to deal with! Great rates! Efficient service! Friendly people!"

Rich Higgins

March 30, 2023

5  out of  5 rating by Rich Higgins
"Nick Romo State Farm Insurance did a fantastic job setting up my auto and homeowner's policies. They were price competitive and very efficient."


March 28, 2023

5  out of  5 rating by Daniel HARDING
"Nick Romo is the man."

Alex A

March 23, 2023

5  out of  5 rating by Alex A
"Melissa is such a pleasure to work with. She is as nice as she is professional, prompt and communicative, and that's saying a lot. My experience with this agency has improved 100 fold since I started working with her, and it I had a good experience to begin with."

Donaldi Ramírez

March 23, 2023

5  out of  5 rating by Donaldi Ramírez
"(Translated by Google) Thank you for your help, you have been able to help me with insurance for my vehicles. (Original) Gracias por su ayuda, han sabido ayudarme con seguro para mis vehículos."

Cassidy Clark

March 21, 2023

5  out of  5 rating by Cassidy Clark
"If you get the pleasure of speaking with Melissa, she is absolutely wonderful! She is very kind, thorough, and quick to respond. I sincerely appreciate all of the effort she went through to look into my insurance policy and help me figure out how to optimize it better than it already was. She is amazing! Very happy with the service I received and look forward to speaking with her again in the future when needed (:"

Deb Hibbard

March 17, 2023

5  out of  5 rating by Deb Hibbard
"Although we have not changed insurance agents, yet- we are inclined to do so after meeting Nick. I cannot leave the house, but need my power of attorney notarized. We searched a long time before a friend of a friend who is also in the real estate business connected us to Nick, who without pause offered to come to our house and notarize a power of attorney. Friendly, professional (a rare balance accomplished) and someone who moved from a large city but who embraces this city and environs. We liked him very much."

Minkyeong Kim

March 1, 2023

5  out of  5 rating by Minkyeong Kim
"I made new car insurance in this company. This place is so professional. Actually, I want to know about several things (international license, adding driver and etc.). They answered those things kindly and it helped me a lot."

Jordan Trice

February 24, 2023

5  out of  5 rating by Jordan Trice
"Cut my auto insurance in half and did it quickly and efficiently."

Shadasha Ross

February 19, 2023

5  out of  5 rating by Shadasha Ross
"The best rate I could find !! Very fast & prompt communication! Nick is definitely that guy he makes it happen !! Thank you SOO MUCH NICK"