State Farm® Insurance Agent Nick Romo

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Lauren Zoltek

February 28, 2025

5 out of 5

"Fantastic experience, Chelsea was timely, respectful and very easy to work with!"

We responded:

"Thank you, Lauren! I'm glad you had a fantastic experience with Chelsea. It's wonderful to know she was timely, respectful, and easy to work with. If you have any more questions or need assistance in the future, feel free to reach out!"

Patty DeGraff

February 17, 2025

5 out of 5

"I am so pleased with my experience with Chelsea at State Farm. She was very pleasant and easy to talk with. She listened to me and was able to meet my insurance needs perfectly. I am now receiving better coverage at a very minimal increase. I will recommend her to my friends and family! Thank you."

We responded:

"Thank you, Patty, for sharing your experience! I'm glad to hear that Chelsea made your experience pleasant and met your insurance needs so well. It's wonderful that you're receiving better coverage with minimal increase. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime!"

Jay Batts

December 22, 2024

5 out of 5

"Experience was quick and to the point, Chelsea was amazing, quick to respond and extremely knowledgeable with regard to the barrage of questions I asked. Would recommend to anyone :)"

We responded:

"Thank you, Jay, for sharing your experience! I'm glad to hear that Chelsea was able to assist you so effectively and provide the information you needed. It's wonderful to know that her quick responses and expertise made a positive impact. We appreciate your recommendation and are here for any future questions or needs you may have!"

John Vongas

December 19, 2024

5 out of 5

"Fran was incredibly helpful to me. I am overseas and required help to solve an issue regarding my automobile insurance with the DMV. She called the DMV herself to assist me better. 10/10"

We responded:

"Thank you, John, for sharing your experience! I'm glad Fran was able to assist you with your insurance issue while you're overseas. Her dedication to calling the DMV on your behalf truly reflects our commitment to providing exceptional service. If you need any further assistance, please don't hesitate to reach out."

Andrew finnigan

December 10, 2024

5 out of 5

"I was looking for a defensive driving discount and Frances quickly provided me a link and then promptly applied the discount after the class!"

We responded:

"Andrew, thank you for your wonderful review! I'm happy to hear that Frances was able to assist you quickly with your discount. We appreciate your feedback and are always here to help with any future needs. Have a great day!"

Bob Baker

November 21, 2024

5 out of 5

"Thank you nick for encouraging me to start life insurance"

We responded:

"Bob, I'm so happy you decided to start life insurance! It's great to know that our conversation made a positive impact. If you have any questions or need further assistance, feel free to reach out anytime. - Nick Romo - State Farm Insurance Agent, Ithaca, NY"

Ken Ferro

November 12, 2024

5 out of 5

"Great customer service when I added a new vehicle to be insured. Fran was very helpful and courteous, a pleasure to work with."

We responded:

"Ken, thank you for your wonderful review! I'm glad to hear that Fran was able to assist you efficiently and courteously when adding your new vehicle. We appreciate your kind words and are always here to help with any future needs. - Nick Romo - State Farm Insurance Agent, Ithaca, NY"

Angela Rooney

October 28, 2024

5 out of 5

"I had been looking to change my home, vehicle and umbrella insurance. I forgot that when you do this online that everyone that sells insurance will call you. I usually answer for the first 2 days and then I’m over it all.Chelsea Marie called me from state farm insurance company and she was so nice, so informative and had such a bubbly personality that i couldn’t possibly hang up on her. Long story short, the policies she was selling me were actually higher priced than my policy that i had. She explained EVERYTHING in great detail! I was going to end up paying more, but also got a lot more coverage. She explained the things that I didn’t understand in great detail! She was so pleasant! She sent everything electronically and helped me cancel my old policy. I had an absolute wonderful experience with her! If you are looking to change insurance companies, I highly recommend Chelsea Marie from State Farm!"

We responded:

"We really appreciate that you took the time to share your experience, Angela! I'm glad Chelsea could assist you with such professionalism and warmth. It's wonderful to know she provided detailed explanations and helped you transition smoothly to new policies with better coverage. Your recommendation means a lot to us. If you ever need further assistance, our office is here to help! - Nick Romo - State Farm Insurance Agent, Ithaca, NY"

Christopher Dossman

October 10, 2024

5 out of 5

"Great insurance agents. Very helpful and easy to get a hold of. Thanks for helping me with my auto and home insurance."

We responded:

"Christopher, thank you for your kind words! I'm glad you found our team helpful and accessible. It's great to know we could assist you with your auto and home insurance needs. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Nick Romo - State Farm Insurance Agent, Ithaca, NY"

Denise Rosplock

September 30, 2024

5 out of 5

"New State Farm customer and was incredibly impressed with the service and competitive rates. Must give an extra shout out to Catrina, my SF representative, who made the process simple, quick and pleasant! She should teach a Master Class in customer service."

We responded:

"Denise, thank you for your wonderful review! I'm glad to hear that you were impressed with our service and competitive rates. Catrina is indeed a valuable member of our team, and it's great to know she made your experience simple and pleasant. We appreciate your feedback and look forward to assisting you with any future needs. - Nick Romo - State Farm Insurance Agent, Ithaca, NY"

Augustine Construction

June 27, 2024

5 out of 5

"Nick reached out to our company a year or two back. We switched our auto insurance to him at State Farm. He is so pleasant to work for and work with. He even sent me a Dunkin donuts gift card out of the blue for no reason and gave us Gift cards to a restaurant for Christmas. So thoughtful! I highly recommend Nick Romo."

We responded:

"Augustine, I am thrilled to hear that you had such a positive experience with our office! I am pleased that you found our service thoughtful and enjoyable. It's always a pleasure to go above and beyond for our valued clients. Thank you for recommending me, and we look forward to assisting you further in the future! - Nick Romo - State Farm Insurance Agent, Ithaca, NY"

Emily DiSalvo

June 26, 2024

5 out of 5

"I have been working with Melissa who has been extremely helpful and prompt in her email replies!"

We responded:

"Thank you, Emily, for your 5-star review! I'm pleased to hear that Melissa provided you with extremely helpful and prompt service via email. We're grateful for your positive feedback and look forward to assisting you with your insurance needs in the future! - Nick Romo - State Farm Insurance Agent, Ithaca, NY"

naomi cator

February 28, 2025

5 out of 5

"Very helpful and kind after my car crash."

We responded:

"Thank you, Naomi, for your kind words! I'm happy to know that you found our assistance helpful and kind during such a challenging time."

Lauren Godfrey

February 17, 2025

5 out of 5

"What a breath of fresh air! Chelsea responded to my online inquiry with an email, offer to chat, and lots of information. This was the easiest process - reviewing current policies, identifying how State Farm could improve things, all the way through contacting my bank with escrow data! Absolutely a joy! Ha e questions? Chelsea can help!"

We responded:

"Thank you, Lauren, for sharing your experience! I'm glad to hear that Chelsea made the process smooth and informative for you. It's wonderful to know that reviewing your policies was a joy. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"

Joshua

February 7, 2025

5 out of 5

"Having been with a handful of different insurance companies throughout the years, I can say hands down that Nick Romo and his team have been the best I've ever been with. Anytime I need something, they are right on the ball helping me out. My windshield broke the very first week I switched to them, and Catrina had gotten it taken care of the day I called. I did not have to do a thing! My rates have also been consistent, unlike the ones I have left in the past. I highly recommend them"

We responded:

"Joshua, I'm so glad to hear about your positive experience with our team! It's wonderful that Catrina was able to assist you promptly with your windshield issue. Consistent rates and reliable service are what we strive for, and it's great to know we've met your expectations. Thank you for your recommendation! If you ever need anything else, we're here to help."

Nick Luppino

December 11, 2024

5 out of 5

"Great service. Very responsive. Always helpful."

We responded:

"Nick, thank you for your kind words! I'm glad you found our service responsive and helpful. Your satisfaction is our priority, and we appreciate your positive feedback. If you ever need anything in the future, don't hesitate to reach out."

Clifford Milowicki

December 6, 2024

5 out of 5

"I had the great pleasure to work with Fran today in Nick Romo's office as she efficiently helped me to find a solution to a last minute issue that I had resolving an old claim. Thank you Fran, you were fabulous !!"

We responded:

"Fran is indeed a fantastic part of our team, and I'm glad she could assist you efficiently with your claim issue. Your positive feedback means a lot to us. If you need any further assistance, don't hesitate to reach out. Thank you, Clifford!"

Chris S

November 19, 2024

5 out of 5

"Catrina was an absolute pleasure to work with! Explained everything in full detail and offered many different options to fit my needs. Definitely a satisfied customer!"

We responded:

"Chris, thank you for sharing your experience! I'm glad to hear that Catrina was able to provide detailed explanations and offer various options to meet your needs. We appreciate your positive feedback and are happy to have you as a satisfied customer. If you have any further questions or need assistance in the future, our office is here to help. - Nick Romo - State Farm Insurance Agent, Ithaca, NY"

Melissa Barr

October 29, 2024

5 out of 5

"Had a wonderful experience with this company today, very knowledable, pleasant, caring and wanted the best for my Auto and Home Insurance needs. Highly recommend. Thank you so much Chelsea Jansen , Nick Romo -State Farm Insurance Agents."

We responded:

"Melissa, thank you for your wonderful review! I'm glad to hear that you had a positive experience with our team. Chelsea and the rest of us are dedicated to providing knowledgeable and caring service for your Auto and Home Insurance needs. Your recommendation means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. - Nick Romo - State Farm Insurance Agent, Ithaca, NY"

CAPCITY FARROCK

October 16, 2024

5 out of 5

"The agent I was on the phone with was so sweet and nice very helpful made sure I got all the discounts I was eligible for her name was Chelsea very down to earth I would recommend this office to anybody in the area"

We responded:

"Thank you so much for your wonderful review! I'm glad Chelsea was able to assist you and ensure you received all the discounts you were eligible for. It's great to know you found her helpful and down-to-earth. We appreciate your recommendation and are always here to help with any future needs. - Nick Romo - State Farm Insurance Agent, Ithaca, NY"

Ken Rother

October 15, 2024

5 out of 5

"Unfortunately our rental car was vandalized in Portland OR and all our possessions stolen. My StateFarm home owners policy covered the loss, the claim process went smoothly and settlement was very fair. Also the online tools were simple to use."

We responded:

"Ken, I'm glad your State Farm homeowners policy was able to cover the loss from the unfortunate incident in Portland. It's great to know the claims process was smooth and the settlement fair. We're also happy you found our online tools easy to use. If you need any further assistance, feel free to reach out. - Nick Romo - State Farm Insurance Agent, Ithaca, NY"

Kot Vasya

September 25, 2024

5 out of 5

"Chelsea Marie was a great help. It was a great pleasure doing business with her. She saved a lot of money on my car and home insurance. On top of that I got better perks. Thank you very much."

We responded:

"Thank you, Kot, for sharing your positive experience! I'm glad Chelsea Marie could assist you with your car and home insurance, helping you save money and get better perks. Your satisfaction is important to us, and we're grateful for your trust. If you need any further assistance, feel free to reach out. - Nick Romo - State Farm Insurance Agent, Ithaca, NY"

Randi P.

July 18, 2024

5 out of 5

"I worked with Fran recently to inquire about some policy changes and she was very kind, patient and efficient."

We responded:

"Hi Randi, thank you so much for your wonderful review! I'm very happy to know that Fran was kind, patient, and efficient in assisting you with your policy changes. We truly appreciate your feedback and look forward to helping you with any future needs! - Nick Romo - State Farm Insurance Agent, Ithaca, NY"

Robyn Bryant

June 27, 2024

5 out of 5

"Frances (Fran) Rendino is exceptional. She is kind, responsive and professional. She has met and exceeded my expectations helping my elderly mother update her address and beneficiaries on her life insurance policy. Thank you Fran. It has been a pleasure working with you. It is comforting to know you are available when we need your assistance in the future."

We responded:

"Robyn, I'm elated to hear that Fran provided exceptional service in updating your mother's policy. We're pleased to have exceeded your expectations and look forward to assisting you in the future. Thank you for your kind words! - Nick Romo - State Farm Insurance Agent, Ithaca, NY"

Sarah Blankstein

June 20, 2024

5 out of 5

"Nick Romo 🙏🏼 very attentive, helpful & really cares about clients !!"

We responded:

"Thank you, Sarah, for your glowing review! I'm pleased to hear that you found our office attentive, helpful, and caring. Ensuring my clients' satisfaction is our top priority, and we're grateful for your kind words. Please feel free to reach out for any future insurance needs. - Nick Romo - State Farm Insurance Agent, Ithaca, NY"