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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brenda Florian

Brenda Florian

December 11, 2025

4  out of  5
rating by Brenda Florian
"Very helpful"
We responded:
"Thank you, Brenda! I'm glad you found our service helpful. If there's anything more we can do to improve your experience, feel free to let us know. We're here to assist with any questions or needs you might have!"
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Margaret Nasi

December 4, 2025

5  out of  5
rating by Margaret Nasi
"I worked with Catrina. She was super helpful answered all my questions and very kind! I will definitely be using state farm for all my insurance needs!"
We responded:
"Thank you, Margaret! I'm happy to hear that Catrina was able to assist you so well. We appreciate your trust in us for your insurance needs. If you have any questions or need further assistance, feel free to reach out anytime!"
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谭笑

December 3, 2025

5  out of  5
rating by 谭笑
"Fran was very helpful. Great customer service. Great price"
We responded:
"Thank you for your wonderful feedback! I'm glad to hear that Fran provided you with excellent service and a great price. Our team is dedicated to delivering top-notch customer service. Let us know if there's anything else we can assist you with!"
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Angel Kahala

December 1, 2025

5  out of  5
rating by Angel Kahala
"Truly there like a good neighbor! No but seriously, I got into an accident and the whole process felt better with the guidance from my agent. The whole claim also went through in an extremely timely manner."
We responded:
"Angel, thank you for your wonderful feedback! I'm happy to know that you felt supported during the claims process and that everything was handled promptly. If you ever need anything else, feel free to reach out!"
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Kaila Davis

December 1, 2025

5  out of  5
rating by Kaila Davis
"Fran from State Farm was very responsive and helpful in setting me up with vehicle insurance!"
We responded:
"Thank you, Kaila! I'm happy to hear that Fran was responsive and helpful in setting up your insurance. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Galal Hassanein

Galal Hassanein

November 25, 2025

5  out of  5
rating by Galal Hassanein
"The best customer service with knowledge when I need it is There any times they help you, they support you and the most best Think ever they do the stuff on the documents fast thank you so much. God bless you."
We responded:
"Thank you, Galal! I'm happy to know that you appreciate our team's support and efficiency with your documents. Your kind words mean a lot to us. Let us know if there's anything else we can assist you with!"
Profile photo of Pradeep Ambrose

Pradeep Ambrose

November 25, 2025

5  out of  5
rating by Pradeep Ambrose
"Fran was great in taking me through the options and getting me renters insurance on my new apt - thanks Fran!"
We responded:
"Thank you, Pradeep! I'm happy to hear that Fran was able to assist you with your insurance needs. We appreciate your feedback and are here if you need anything else. Enjoy your new apartment!"
Profile photo of Jesse Steve

Jesse Steve

November 25, 2025

5  out of  5
rating by Jesse Steve
"Serenity was so attentive… She even handled me well when I was essentially refusing to deal with anybody except Nick… And I can be a pain in the butt too;) Saved money. Smooth transition. Clean and responsive and direct communication. Edit^^^to add Fran to the list of clear/direct and attentive hands at this State Farm firm! Thank you all Happy thanksgiving! Would hire . 5 stars So Nick , if you see this, I am requesting that serenity also sign this year’s Christmas card:) also please let Fran sign the card as well:) Thanks guys. We love our State Farm team"
We responded:
"Thank you, Jesse! I'm happy to hear about your positive experience with Serenity and the team. It's great to know that the transition was smooth and communication was clear. I'll be sure to pass along your kind words to Serenity! We appreciate your support and are here for any other needs you may have. Let us know if there's anything else we can do for you!"
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Xuran

November 21, 2025

5  out of  5
rating by Xuran
"Wonderful experience!"
We responded:
"Thank you, Xuran! I'm happy you had a wonderful experience with us. If you ever have any questions or need assistance, feel free to reach out. Thanks for choosing us!"
Profile photo of Dennis Caso

Dennis Caso

November 20, 2025

5  out of  5
rating by Dennis Caso
"The interaction was great, everything was easy and went very smooth. Thank you!"
We responded:
"Dennis, thank you for your review! I'm happy to hear that your experience was smooth and easy. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Henry Kenworthy

Henry Kenworthy

November 19, 2025

5  out of  5
rating by Henry Kenworthy
"They have always been very professional and super easy to work with."
We responded:
"Thank you, Henry! I'm happy to know that you find our team professional and easy to work with. Your feedback means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Jon Kozlowski

Jon Kozlowski

November 17, 2025

5  out of  5
rating by Jon Kozlowski
"Fran is very easy to work with."
We responded:
"Thank you, Jon! I'm happy to hear that Fran made your experience smooth and enjoyable. Our team is dedicated to providing excellent service. Let us know if there's anything else we can assist you with!"
Profile photo of Matt Branneman

Matt Branneman

November 12, 2025

5  out of  5
rating by Matt Branneman
"Fran is super cool!! She was great!"
We responded:
"Thank you for your review, Matt! I'm happy to know you had a positive experience with our office. We’re here to help with any insurance needs you might have in the future. Thanks for choosing us!"
Profile photo of Maria Saccuccimorano

Maria Saccuccimorano

November 12, 2025

5  out of  5
rating by Maria Saccuccimorano
"Fran was great. She was helpful adding a car onto my insurance policy and offered ways to keep my insurance costs manageable. Thanks!"
We responded:
"Thank you, Maria! I'm happy to hear that Fran was able to assist you so effectively. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Profile photo of Lori Christy

Lori Christy

November 10, 2025

5  out of  5
rating by Lori Christy
"Fran did her job and I was able to get lower Home Insurance Policy!! She was great with everyone involved and the process was excellent!!"
We responded:
"Thank you, Lori! I'm happy to hear that Fran was able to assist you in securing a lower insurance rate and that the process went smoothly. We appreciate your feedback and are here if you need anything else!"
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Megan Schultze

November 7, 2025

5  out of  5
rating by Megan Schultze
"Fran answered my questions"
We responded:
"Thank you, Megan! I'm happy to hear that Fran was able to assist you with your questions. Our team is dedicated to providing excellent service. If you need anything else, feel free to reach out!"
Profile photo of Jeff Szuc

Jeff Szuc

November 7, 2025

5  out of  5
rating by Jeff Szuc
"Fran has been very helpful every time I’ve called"
We responded:
"Thank you, Jeff! I'm happy to hear that Fran has been so helpful whenever you've reached out. Our team is dedicated to providing excellent service, and it's wonderful to know we're meeting your expectations. If there's anything else you need, feel free to contact us anytime!"
Profile photo of Michael McGuire

Michael McGuire

November 5, 2025

5  out of  5
rating by Michael McGuire
"I needed to get auto insurance set up for a new car. I needed to get the paperwork quickly I called for an appointment, and spoke with Fran. She offered to see me immediately. She took care of everything. She is knowledgeable, and very professional! I had a great experience, and highly recommend Fran, and this agency."
We responded:
"Thank you, Michael! I'm happy to hear that Fran was able to assist you promptly and professionally with your auto insurance needs. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Christine Marchuska

Christine Marchuska

November 4, 2025

5  out of  5
rating by Christine Marchuska
"Absolutely thrilled with our experience! My husband and I have worked with State Farm reps Nick and Catrina Roma for our auto, motorcycle, and boat/recreational insurance, and they are exceptional. Their attention to detail is unmatched—they proactively review our coverage, explain options clearly, and consistently find the best policies at the best prices for our family. They’re responsive, knowledgeable, and genuinely invested in protecting what matters to us. It’s rare to find this level of service and care. Five stars without hesitation—highly recommend Nick and Catrina!"
We responded:
"Christine, thank you so much for your wonderful feedback! I'm happy to hear that you and your husband have had such a positive experience with our office. Our dedication to providing detailed and attentive service is something we truly value. If there's anything else we can do for you, just let us know. Thanks for choosing us!"
Profile photo of Tim Reynolds

Tim Reynolds

October 31, 2025

5  out of  5
rating by Tim Reynolds
"Fran was awesome"
We responded:
"Thank you, Tim! I'm happy to hear that Fran provided you with awesome service. Our team is dedicated to delivering the best experience possible. If you need anything else, feel free to reach out!"
Profile photo of Brandon Morey

Brandon Morey

October 30, 2025

5  out of  5
rating by Brandon Morey
"Had to have my son put on our insurance since he just got his license. Fran was extremely helpful with the whole process and even found some discounts to help us out. Very happy with the whole process."
We responded:
"Thank you, Brandon! I'm glad to hear that Fran was able to assist you with adding your son to your insurance and finding some discounts. We appreciate your feedback and are happy you had a positive experience with us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of rebecca grant

rebecca grant

October 28, 2025

5  out of  5
rating by rebecca grant
"I could not get into the app no matter what I did. I tried absolutely everything the website said. Finally, I called the office only to find that the information the had for my account was not quite what I could find on my end. After some time, we finally got it sorted out. Such wonderful and patient help!"
We responded:
"Thank you, Rebecca! I'm happy to hear that our team was able to assist you with the app issue and provide the support you needed. We appreciate your patience and understanding throughout the process. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Jessica LeCuyer

Jessica LeCuyer

October 24, 2025

5  out of  5
rating by Jessica LeCuyer
"Always have a great and conclusive experience with this insurance company. Every time I’ve called to need to some help they have been readily available even the customer service. I recommend these guys to everyone I can. I’ve never been happier."
We responded:
"Thank you, Jessica! I'm happy to hear that you've consistently had a positive experience with us. It's wonderful to know our team has been readily available whenever you've needed assistance. Your recommendations mean a lot to us. Let us know if there's anything else we can do for you!"
Profile photo of Jazz Connection

Jazz Connection

October 21, 2025

5  out of  5
rating by Jazz Connection
"Fran did an excellent job setting up my homeowners policy. She also made some adjustments to my car insurance after we discussed my current needs. It was a pleasure working with her!"
We responded:
"Thank you, Jazz Connection! I'm happy to hear that Fran provided excellent service while setting up your policy and adjusting your insurance. It's wonderful to know you enjoyed working with her. If you need anything else, feel free to reach out!"
Profile photo of karen hom

karen hom

October 16, 2025

5  out of  5
rating by karen hom
"Fran was efficient, thorough, and answered all my questions. An easy call to make!"
We responded:
"Thank you, Karen! I'm glad to hear that Fran was able to assist you efficiently and thoroughly. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"