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Account Associate - State Farm Agent Team Member

Full Time in Ithaca, NY

Responsive recruiter
Replies within 24 hours
Benefits
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
Account Associate – Service & Sales Opportunity The Romo Agency – State Farm Insurance
Serve customers. Sell solutions. Build your career.
The Romo Agency is seeking a motivated and customer-focused Account Associate who understands that every service interaction is also an opportunity to identify a need and make a meaningful impact. You’ll help customers with their insurance needs, provide exceptional service, and use each conversation to strengthen relationships and grow the agency.
This is a fully licensed position (Property & Casualty and Life & Health required). If you are not yet licensed, we provide full support and paid training to help you obtain the necessary licenses.
What You’ll Do
  • Respond to customer inquiries, process policy changes, and provide timely assistance.
  • Conduct policy reviews to identify gaps and recommend additional coverage.
  • Assist with billing questions, renewals, and claims follow-up.
  • Maintain accurate customer records and ensure prompt follow-through.
  • Approach every customer interaction as a chance to educate, cross-sell, and build trust.
What You Bring
  • Excellent communication and relationship-building skills.
  • A customer-first mindset with confidence in engaging in product conversations.
  • Strong attention to detail and ability to manage multiple priorities.
  • Previous insurance, customer service, or sales experience preferred.
  • Licensed in Property & Casualty and Life & Health—or willingness to obtain with agency support.
Why You’ll Love Working With Us
  • Competitive base pay plus performance bonuses.
  • Licensing support and paid training.
  • Growth opportunities in a supportive, team-driven environment.
  • The chance to help customers protect what matters most while building your own success.
If you take pride in delivering great service and have the drive to turn every call into an opportunity, apply today to join The Romo Agency.
Compensation $50,000.00 - $70,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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