Customer Relations Representative - State Farm Agent Team Member
Full Time in Ithaca, NY
Responsive recruiter
Replies within 24 hours
Benefits
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Relations Representative – Service & Sales Focus Nick Romo State Farm Agency
Deliver outstanding service. Drive results. Build your career.
Nick Romo State Farm is looking for a motivated and relationship-driven Customer Relations Representative who thrives on helping people while achieving measurable results. In this role, you’ll provide exceptional customer support while identifying opportunities to recommend additional products and services. Every service interaction is a sales opportunity—and your ability to connect with clients and offer meaningful solutions will drive both agency growth and your success.
This is a fully licensed position (Property & Casualty and Life & Health). If you’re not yet licensed, we provide full support and paid training to help you obtain your licenses.
What You’ll Do
- Manage customer inquiries, billing questions, and policy updates with professionalism and care.
- Conduct policy reviews and identify opportunities to enhance coverage or add protection.
- Handle renewals, claims follow-up, and account maintenance to ensure client satisfaction.
- Proactively reach out to existing customers to discuss needs and recommend solutions.
- Maintain accurate records and communicate effectively with the team.
What You Bring
- Strong communication and interpersonal skills.
- A service-first mindset with confidence in leading sales conversations.
- Proven ability to meet goals and build long-term relationships.
- Organized, detail-oriented, and able to manage multiple priorities.
- Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support.
Why Join Nick Romo State Farm
- Competitive base pay with commissions and bonuses.
- Full licensing support and paid training.
- Career advancement opportunities within a high-performing agency.
- Supportive, team-oriented culture that values initiative and results.
- The chance to make a real impact helping clients protect what matters most.
If you’re a confident communicator with a passion for both service and sales, apply today to join Nick Romo State Farm and take your career to the next level.
Compensation $50,000.00 - $70,000.00 per year
Join a community of good neighbors
-
Make a difference in your community every day.
-
Gain confidence and grow your dream career.
-
Earn benefits and rewards that are second to none